Rongyue always prioritizes customer satisfaction. We have a well-trained professional technical service team that provides users with relevant on-site services, technical guidance, and more. Quick response, correct guidance, and efficient on-site handling are our service principles for customers.

The Rongyue after-sales center is a service support department that serves as a unified window for Rongyue to communicate with customers who need after-sales service. Customers can receive various feedback information about on-site services in a timely manner here.

Quick response, correct solutions, and efficient on-site processing are our service principles that we promise to our customers.

After sales design liaison

Timely conduct design liaison as needed, understand user specific requirements, and negotiate specific matters such as supply and supervision.

On site technical services

Provide technical services on site at the time required by the user, guide the user to install, debug, and complete the trial operation according to the technical data and drawings provided by our company.

After receiving the quality issue information from the customer, respond within 12 hours. If personnel need to be dispatched to handle it, arrive within 24 hours in the province, and in remote areas, such as Tibet and Xinjiang, arrive at the site as soon as possible according to the distance.

Product usage training

The company provides corresponding supporting technical training for the products to ensure their normal installation and operation. Our senior engineers can provide free on-site training as needed, and project operation and maintenance personnel can also choose to receive free training at our company headquarters.